FAQ

FAQ


(1) Products/Ordering

Do you offer custom printing?

Any of my designs (even those only shown in the ‘Fabric Panels’ section) are available custom printed by the meter with a one meter minimum. Pricing ranges from $56 to $64 per meter, depending on base cloth, and designs can be printed in the ink colour of your choice. Please email me for more information on how to place a custom order.

Do you offer wholesale pricing?
Yes, in a limited capacity. For wholesale pricing, information and minimums, please email me and include your business details in your message.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store, you can pay with most major credit cards and checkout as a guest via Paypal. However, if you already have a PayPal account, you may use it as your payment method. All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with me, but does not share any of your sensitive payment information.

(2) Shipping

Do you ship internationally?
Yes, worldwide shipping is available.
How much does shipping cost?
I have two flat rate shipping options: printed fabric and small artworks/prints ship for the flat rate of $5 within Australia, $8 to New Zealand and $10 to North America and $18 to the rest of the world (orders over 6-8 fabric panels may be shipped in 2 separate packages to keep actual postage costs down). Basecloth and A3+ prints have a flat rate of $10 within Australia, $12 to New Zealand and $15 to North America and $18 to the rest of the world.
How long will delivery of my order take?
All orders are shipped via Australia Post with all international orders going standard Airmail, which does not include tracking of any kind (unfortunately). If you require tracking and insurance on your order, please contact me via please email beforehand for a quote. Domestic orders are typically delivered within 1-5 business days (possibly longer to remote areas). International orders are typically delivered within 1-2 weeks, depending upon the destination and customs processing - please note that in some cases, especially in Europe, international orders have been known to take up to 8 weeks to arrive, although this is rare and not usual, please allow for 8 weeks delivery time when ordering from overseas.
Will I receive a shipping notification when my order goes out?
Unfortunately, my website is not set up to send out automatic shipping notifications but rest assured that all orders are shipped within 1-3 business days of receiving the order (preorder items excepted).

(3) Studio

Do you have a physical retail shop?
I have a working studio in West Melbourne at River Studios, an amazing warehouse of creative energy run by Creative Spaces. I am there at varying times throughout the week around my kids’ schedules but can usually accommodate a studio visit or shopping excursion request, please email me to organise a time.
Maze & ValeFAQ